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Case Studies

Case Study: Doubling Reservations for a Silver Spring Restaurant

•By Harlae Team
Case Study: Doubling Reservations for a Silver Spring Restaurant

The Challenge

A popular restaurant in Silver Spring was losing thousands of dollars a month due to no-shows and inefficient manual reservation tracking.

Our Approach

We implemented a custom AI automation workflow that integrates directly with their existing reservation platform.

  1. Instant Confirmations: Diners receive a WhatsApp confirmation immediately upon booking.
  2. Smart Reminders: A 24-hour reminder requires a simple "Yes" to confirm the table.
  3. Waitlist Management: If a table is canceled, the AI automatically texts the next person on the waitlist.

The Results

  • No-shows dropped by 85%.
  • Staff saved an average of 14 hours per week.
  • Revenue increased by 22% in the first quarter.

Learn more about our AI Automation solutions.

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